Frequently asked questions
Answers for families and referral partners
Here are answers to the questions we hear most often. Don’t see your question? Contact us and our team will be glad to help.
Common questions
Who do you serve?
We provide residential group home care for adults and youth with intellectual and developmental disabilities (I/DD) and mental health needs.
What areas do you serve?
We accept referrals from all 100 counties in North Carolina. See Areas We Serve for more detail.
How is care paid for?
We work with all LME/MCOs in North Carolina. Funding depends on each person’s situation and eligibility, so please contact us and we will help you understand the options.
How do I make a referral?
Families, case managers, and care coordinators can start a referral by contacting us. Visit our Admissions page for the steps and to download our referral flyer.
Is staff available around the clock?
Yes. We provide 24/7 supervision and support, so residents always have staff nearby.
Do you help with medications?
Yes. Staff provide medication management assistance as outlined in each resident’s individualized care plan.
What does a typical day look like?
Days follow a predictable routine built around each resident’s care plan, including daily living skills, personal care, meals, community outings, and activities.
Can families stay involved?
Yes. We encourage family involvement and work with families as part of each resident’s care plan. Contact us to learn about visiting arrangements.
Can we visit the home before deciding?
Yes. As part of the admissions process, we can arrange a visit so the individual and family can see the home, meet the team, and ask questions.
What should a resident bring when moving in?
We provide guidance during transition planning so you know exactly what to bring and what the home already provides.
Do you have openings right now?
Availability changes over time. Please contact us for current openings.
Can I email medical records or referral documents?
Please do not send medical records or other sensitive health information through our website or regular email. When you start a referral, we will arrange a secure way to share documents.